Legal notice
LEGAL INFORMATION
Please note that the confidentiality of correspondence is not guaranteed on the Internet and that it is the responsibility of each Internet user to take all appropriate measures to protect their own data and/or software from infection by any viruses circulating on the Internet.
I. PUBLISHER
Soré, represented by Juliette d’ARBONNEAU, residing at Lacanau (33680),
73 Résidence les Maisons de L’Océan.
The publication director is Juliette d’ARBONNEAU, residing at 73 Résidence les Maisons de L’Océan, Lacanau (33680).
Contact: hello@soresundown.com
II. HOSTING PROVIDER
The website soresundown.com is hosted by Shopify Inc.,
151 O’Connor Street, Ground Floor,
Ottawa, Ontario K2P 2L8, Canada.
Shopify can be contacted via its website: https://www.shopify.com.
III. DESIGN AND DEVELOPMENT
Juliette d'ARBONNEAU
IV. PRIVACY POLICY
1. USE OF PERSONAL DATA COLLECTED
All information relating to your Account is used solely in the context of your business relationship with https://www.soresundown.com/. This information is never shared with third parties or sold on. Furthermore, we never hold your bank details. Transactions are processed entirely via the secure payment module provided by our partner, Stripe. The Website uses cookies, as users are informed upon arriving at the website; these enable information relating to the computer’s browsing activity on the website to be recorded. These cookies are only installed once the user has given their consent; continuing to browse the website constitutes acceptance. Users may opt out of the use of these cookies by adjusting their browser settings, although please note that access to certain services may require the user’s prior acceptance of cookies.
2. CONTACT FORMS
When you contact us via the contact form available on the website https://www.soresundown.com/, your personal data – first name, surname and email address – is stored for a period of one year. This data, which relates to customer service, will not be used for commercial purposes.
3. COOKIES
This website uses cookies – small text files that are placed on your device to help the website provide a better user experience. Generally, cookies are used to retain user preferences, store information for things such as shopping baskets, and provide anonymised tracking data to third-party applications such as Google Analytics. Generally speaking, cookies will improve your browsing experience. However, you may prefer to disable cookies on this and other websites. The most effective way to do this is to disable cookies in your browser. We suggest you consult your browser’s Help section or visit the About Cookies website (in English), which offers guidance for all modern browsers.
If you leave a comment on our website, you will be offered the option to save your name, email address and website in cookies. This is solely for your convenience, so that you do not have to enter this information again if you leave another comment later. These cookies expire after one year.
If you have an account and log in to this site, a temporary cookie will be created to determine whether your browser accepts cookies. It contains no personal data and will be automatically deleted when you close your browser.
When you log in, we will set a number of cookies to save your login details and your screen display preferences. A login cookie lasts for two days, whilst a display options cookie lasts for one year. If you tick ‘Remember me’, your login cookie will be retained for two weeks. If you log out of your account, the login cookie will be deleted.
When you edit or publish a post, an additional cookie will be stored in your browser. This cookie does not contain any personal data. It simply indicates the ID of the post you have just edited. It expires after one day.
4. EMBEDDED CONTENT FROM OTHER WEBSITES
Articles on this website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor were visiting that other website.
These websites may collect data about you, use cookies, embed third-party tracking tools, or track your interactions with this embedded content if you have an account logged in on their website.
5. STATISTICS AND AUDIENCE MEASUREMENTS
We use Google Analytics to obtain statistics and audience measurements about our website visitors. Please read Google’s Privacy Policy for further details.
6. HOW LONG WE STORE YOUR DATA
If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to automatically recognise and approve any subsequent comments rather than holding them in the moderation queue.
For users who register on our site (where possible), we also store the personal data provided in their profile. All users can view, edit or delete their personal information at any time (with the exception of their username). Site administrators can also view and edit this information.
7. YOUR RIGHTS REGARDING YOUR DATA
If you have an account or have left comments on the website, you can request a file containing all the personal data we hold about you, including the data you have provided to us. You may also request the deletion of your personal data. This does not include data stored for administrative, legal or security purposes.
8. SHARING OF YOUR PERSONAL DATA
Visitor comments may be checked using an automated service to detect spam.
9. HOW WE PROTECT YOUR DATA
We use an SSL certificate (HTTPS) to protect the data shared by users on our website.
10. WPML
WPML uses cookies to identify the visitor’s current language, the language last viewed and the language of logged-in users.
When you use the plugin, WPML will share data relating to the site via the Installer. No data directly relating to the user will be shared.
11. WOOCOMMERCE
We collect information when you complete an order on our shop.
12. WHAT WE COLLECT AND STORE
During your visit to the site, we track:
• Products you have viewed: we use these to, for example, display products you have recently viewed
• Location, IP address and browser type: we use these to estimate taxes and delivery charges
• Delivery address: we will ask you to enter this to estimate delivery charges before you place your order, and to send you your order!
We use cookies to track the contents of your basket whilst you browse our website.
When you make a purchase on our website, we will ask you to provide information including your name, billing address, delivery address, email address, telephone number, payment/card details and, where applicable, account details such as your username and password.
This information will be used to:
• Send you information about your account and order
• Respond to enquiries, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our shop
• Complying with any legal obligations, such as calculating taxes
• Improving our shop’s offerings
• Sending you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email address and telephone number, which will be used to pre-fill the order confirmation for future orders.
We generally store your information for as long as we need it for the purpose for which we collect and use it, and we are not legally obliged to continue storing it. For example, we store order information for 10 years for tax and accounting purposes. This includes your name, email address, and billing and delivery addresses.
We also store any comments or reviews, if you choose to submit them.
13. WHO ON OUR TEAM HAS ACCESS TO THE DATA
Members of our team have access to the information you provide to us.
For example, administrators and shop managers have access to:
• Order information, such as what was purchased, when and where it is to be sent.
• Customer information, such as your name, email address, and billing and delivery details.
Our team has access to this information to process orders, issue refunds and assist you.
14. WHAT WE SHARE WITH OTHERS
We share data with third parties who help us manage our orders and shop services; for example, Google (statistics) and Stripe (payment gateway).
15. PAYMENTS
We accept payments via Stripe. When processing payments, certain data will be transmitted to Stripe, including information required to complete the payment, such as the total amount or billing details. Please read Stripe’s privacy policy for further details.